Whether you are just starting your career or looking for a change, ScienceSoft is a great place to build a fulfilling and long-lasting career.
All vacanciesL1/L2 Support Engineer
We are looking for a technical support specialist to join our team at the IT company. In this role, you will be responsible for providing support to our clients.
The work schedule will be based on US time.
With more than 35 years of experience in the IT market, ScienceSoft offers a wide range of services, including IT consulting, development, testing, and support of technology solutions. Our client base includes a diverse range of companies from various business sectors, including some well-known brands.
Technologies
Your responsibilities
- Respond daily to customer inquiries in a timely manner.
- Provide customers with timely resolution of technical issues.
- Establish remote sessions to assist customers with troubleshooting.
- Maintain clients' systems.
- Answer questions from customers about the features and capabilities of the system.
- Prepare descriptive documentation for new features.
- Create a knowledge database.
Your skills and experience
- Fluent English (B2 level or higher).
- Good communication skills.
- Experience in Support will be a plus.
- Proactive position, and a strong sense of empathy with customers.
We guarantee
- High salary.
- Professional training and obtaining certificates at the company's expense.
- Paid vacation.
- Medical insurance and 100% payment for sick leave.
- Corporate classes in English, German, and Polish languages.
- A variety of corporate events.
- The possibility of remote work from any location.