Career at ScienceSoft
Whether you are just starting your career or looking for a change, ScienceSoft is a great place to build a fulfilling and long-lasting career.
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Technical support
L2 Support Engineer
We are looking for a L2 Support Engineer to provide technical support to our customers via phone, e-mail and other support channels.
Work format
Office or remote
Experience
entry-level
Employment type
Fulltime
Skills
Your responsibilities
- Managing customer inquiries via emails, and calls.
- Providing the existing customers with technical assistance on the products and services.
- Leading training sessions on different products online with customers.
- Ensuring that customers are satisfied with products.
- Providing introductory information to the new customers.
- Working with CRSs and other departments to find the best solutions to resolve customer's issues.
Your knowledge and experience
- Knowledge of English at B2 (or higher) level.
- Strong communication skills, and experience in business correspondence.
- Ability to work independently.
- Ability to make presentations, and pieces of training to answer customer's questions.
- Ability to explain complex tech things in a simple language.
- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
- Ability to learn new concepts.
We guarantee
- High salary.
- Professional training and obtaining certificates at the company's expense.
- Paid vacation.
- Medical insurance and 100% payment for sick leave.
- Corporate classes in English, German, and Polish languages.
- A variety of corporate events.
- The possibility of remote work from any location.